Not another recognition programme!

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The more I get out there speaking to companies and actually spending time out in their businesses on the front line, the more it ignites an even deeper passion in me for what we do. The impact, the culture, and the special moments we help create.

At OC Tanner, we have cutting edge technology and tools, we have an extensive award and voucher catalogue, we provide reporting and all the stuff that you need in shiny packaging, we have research, case studies and evidence to prove the ROI…

However, when it boils down to it, does any of this really matter if your managers don’t see the value in it? If their mindset means that they don’t understand the important role that appreciation has to play in driving the performance outcomes in your organization?

Companies need to invest in the training. Exec teams need to be challenged to think about appreciation as a vital part of their business strategy. Managers need guidance as to how to recognise their teams in a genuine, fair and effective way to role model what good looks like. Appreciation and its role needs to form part of an employee’s journey: from induction, to receiving a promotion, to evaluating performance.

It also needs to be owned by the business not just HR. We need to help you find your champions all over the business. We need to engage your leadership team, L&D, Talent, Communications, Reward, GM’s , Store Managers – basically as many people as we can physically get to!

It is my job to show you that recognition should never be seen as just a programme. It is my job to convince you that to do this right, you need to invest where it matters. It is my job to help you as much as I can, by spending time out in the business to dig out the champions, to drive the sustainability of this for the long-term and bring appreciation to life to make it business as usual.

This appreciation stuff is really important, it makes a difference to everyone at every level…let’s make sure we do it properly.

It’s not just and never should be ‘just another recognition programme’!

Quote and image shared from http://www.quotessays.com/appreciation.html

You are nothing without your people – how do you let them know?

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My job is to try and connect with people. To create relationships. To find commonalities. To share insights and to help move things forward for the better. This is what motivates me. People. I work for a recognition company. We love saying thank you as individuals and as a company. We believe in it. We work here because we fit within the culture and we live and breathe it every day. Recognition and appreciation for us is easy to quantify and when you get it, it’s obvious.

How do you know that you are the right fit for your company? 86% of people leave in their first year or become actively disengaged. Why? Is this because of false expectations in the interview process? Is it because you started work and realized that it wasn’t what you thought it was? How do you know that you are on track? How do you know you are valued? How do you know that you make a difference? What is great work in your organization and how do you know when you’ve done it? How does your company celebrate success? What opportunities do you have to develop and grow? What does good look like?

The simple act of recognizing people for what they bring to the table can change a person’s day, week, month, year. It says to them – we noticed, we value you and we want to celebrate all that you are. It’s knowing your team well enough to recognize when they’re struggling and being compassionate and caring enough to say ‘go and spend the day with your family’. It’s being clear about what ‘living the values’ really means and taking the time to explain this to people at all levels of your organization. It’s training managers to be consistent and fair in how they give the recognition, supporting them when they need it and giving them the tools to make this is as simple, quick and easy as possible. Recognition shifts the balance of the conversations you are having every day to the positive. We need to do more of it…every day! Simply thanks!

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