“Vision gives pain a purpose” – inspiring words from Kelly Clark and the power of an emotional connection!

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I normally come back from our Salt Lake City office inspired by something and funnily enough this time was no different! My inspiration this time was from the Team USA snow-boarding champion Kelly Clark. What an amazing lady – amazing because of what she’s achieved but more than anything because of who she is, what she stands for and the integrity and gratitude that she showed when telling her story. I also felt truly proud to work for OC Tanner. You might not know this but we create the Team USA rings for the Olympics and even created the medals for the Salt Lake City Winter Olympics in 2002. Here’s a link to read some really inspiring stories.

Kelly represented the US for her fourth consecutive Winter Olympics in Sochi and over her career has brought back one gold and two bronze medals. The year she didn’t make the podium was one of the most challenging things she’s ever had to overcome. What she learnt from this though was a great perspective as to the value of what things cost. If you think about it, at the Olympics, everyone who competes works so incredibly hard to get there, most people will have their own story to tell but only three people have something to show for it in each sport.

“Vision gives pain a purpose”

Kelly knew that she wasn’t ready to give up and she decided that the ring that OC Tanner had given her way back when she was 18 years old was the key to staying focused on that dream of getting on that podium again. She said to herself,

“What if I wear this ring every day? Why? Well when I wake up in the morning and want to sleep in, I reach down and feel that ring on my finger and remember why I need to get up and get out. When I’m out on the slopes practicing all day every day, I can feel the ring under my gloves and look and remember all that I’ve done and all that I can do. When I’m having a bad day, it reminds me what I’m capable of. It’s something that’s with me every day to inspire me to carry on, to drive me forward and to keep me focused on the end goal of being on that podium again.”

What gives something value? It’s the cost to you, not in a monetary sense but in a way that’s personal to you. It’s a symbolic reminder of your personal journey to reach your goals.

For me it really reinforced in me this immense sense of pride in the exact same experiences we are trying to create in organisations all over the world every day. If we bring it back to the point I made earlier about the Olympics and the fact that everyone works so hard but only the people on the podium get a medal, do we do that in our organisations? How many people get touched by recognition in your organization? And if we look at how hard most people work, is it right that only a select few should get recognized?

Surely we should be inspiring the people that work for us to do more great things as often as we can by recognizing the little things (that lead to the big things) along the way. We should be encouraging them to set goals, believe in the company’s vision and mission and recognize them for their on-going effort.

Our people bring an immense amount of value to our businesses every day and often there is some degree of personal cost to them in terms of time, energy and commitment, surely we can take the time to say thank you, you did great, we value you, you make a difference! I know the cynics out there will say, well that’s what we pay you for. My argument to that would be, times are changing. People want to feel part of something and feel valued for their contributions. We are more educated and socially-aware than we’ve ever been and we also have visibility to everything else that is going on in the world through the internet and social media. Companies that genuinely value and look after their people will lead out.

We all need a purpose, something we believe in and often work ticks that box for a lot of us. Use that to your advantage, create a culture you feel proud to be a part of, reinforce that pride through recognition. Don’t give vouchers when someone does something great – what lasting value does this really have and how does this really make someone feel?

Our founder Obert Tanner once said: “One could say we sell two values: the value of beauty and the value of kindness. The kindness is a company’s willingness to recognize, with dignity, an individual for what he or she has given to that company. After all, giving the productive years of one’s life, the daylight hours of each working day – this is the ultimate that an individual may give to any company.”

The beauty for Kelly was in the ring – the symbol of her journey, her tireless commitment to her vision of becoming a true Olympian. What would inspire you to get out of bed every day? To go to work? To make a difference? We create emotional connections with things we can touch and feel. We remember the moment it was given to us and why. We share stories with colleagues, friends and family. It becomes part of our legacy. Think about the journey your employees go on in your organization and how you can make that journey special and meaningful with amazing memories of human connection along the way.

Thank you Kelly for inspiring us with your story and for reminding me why I work for a great company! (and apologies if I got any of the story wrong!!!!)

You are nothing without your people – how do you let them know?

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My job is to try and connect with people. To create relationships. To find commonalities. To share insights and to help move things forward for the better. This is what motivates me. People. I work for a recognition company. We love saying thank you as individuals and as a company. We believe in it. We work here because we fit within the culture and we live and breathe it every day. Recognition and appreciation for us is easy to quantify and when you get it, it’s obvious.

How do you know that you are the right fit for your company? 86% of people leave in their first year or become actively disengaged. Why? Is this because of false expectations in the interview process? Is it because you started work and realized that it wasn’t what you thought it was? How do you know that you are on track? How do you know you are valued? How do you know that you make a difference? What is great work in your organization and how do you know when you’ve done it? How does your company celebrate success? What opportunities do you have to develop and grow? What does good look like?

The simple act of recognizing people for what they bring to the table can change a person’s day, week, month, year. It says to them – we noticed, we value you and we want to celebrate all that you are. It’s knowing your team well enough to recognize when they’re struggling and being compassionate and caring enough to say ‘go and spend the day with your family’. It’s being clear about what ‘living the values’ really means and taking the time to explain this to people at all levels of your organization. It’s training managers to be consistent and fair in how they give the recognition, supporting them when they need it and giving them the tools to make this is as simple, quick and easy as possible. Recognition shifts the balance of the conversations you are having every day to the positive. We need to do more of it…every day! Simply thanks!

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